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Privacy, Terms and Conditions |
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| About us In the UK, our customer services phone number is +44 (0) 1373 470 270. In the USA it is 1-888-659-3897. We are staffed during normal working hours. If our lines are engaged, you will get an answerphone, and we will respond to your message within 24 hours, Monday to Friday. Calls are charged at normal rates. We don't use premium lines. |
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| Our terms The right to cancel the contract and how to exercise this right You can return your course within 30 days of receiving your pack, and we will refund your money. You don't need to give any reason for requesting a refund. We will return your money within 30 days of cancellation, whether or not you have actually returned the goods at that stage. Unless the course is faulty, or not what your ordered, you will have to pay the cost of returning the course. The terms of this contact do not affect your statutory rights. Our advertising aims to meet the standards of the Codes of Advertising and Sales Promotion It also aims to be legal, decent, honest and truthful. We will also comply with the rulings of the Advertising Standards Authority. We will aim to explain the contents of the course as clearly as possible, and avoid making undue claims for it. We will also identify clearly any advertising on our site from other people or organisations. At present, we do not carry any advertising from other sites. We do not carry out
unsolicited emailings or 'spam'. Returns, Refunds
and Guarantees We will also refund the cost of the course if, 90 days after successfully completing the course, you have sought and failed to find work. You must provide documentary evidence of promotional activity to support your claim. If you want a refund, you will have to pay the cost of posting the course to us. Our course is designed
to help you get work as a freelance. We don't claim that you will be able
to get work as an employee, for which you may need further qualifications
or experience. The Sale 1. Confirmation Before you buy the course, we will specify on the website the price you will pay. The price includes all postage and packaging. We aim to supply everything you need for the course. You will not need to buy anything else. After you buy, we will confirm your order. This will be instant if you enrol on the website, and within 24 hours by mail if you enrol by post or telephone. In your pack we will
give you your tutor's name and address. 2. Delivery We will despatch your course within 10 days, unless you have agreed to a longer time. If we cannot deliver the goods within this time we will tell you immediately and agree on another time for delivery. If we cannot agree on another time, we will offer you a refund. We will despatch your course by overnight courier and airmail. The length of time the courier takes depends on where you live. The following delivery times are from when your course leaves our premises.
For example, if you live in the USA, you can expect to
receive your course 15 working days after you ordered it. 3. Prices The values shown on on our currency converter are only intended as a guide to the price you are likely to be charged for purchasing your course. The actual price which appears on your credit card bill may vary slightly from the price quoted here, depending on what the exchange rate is at the time the transaction is processed by your credit card company. 4. Receipts We will give you
a receipt if you ask for one. Mistakes, complaints, and disputes 1. Consumer Law We aim to meet our obligations under the consumer protection laws currently in force. 2. Faulty Goods If the course turns out to be faulty or is different from what you ordered, we will offer you a full refund. We will give the refund as soon as possible and at the latest, within 30 days of agreeing to give the refund. We will also pay your postage. 3. Mistakes in bills, receipts or payments We will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so. 4. Complaints We will acknowledge any complaint within five working days. We will advise you how long it will take to resolve the complaint. We will keep you informed throughout the process. 5. Disputes We do not belong to any dispute solving scheme. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes your name, address, phone number, and email address. Although we ask for your credit card details, we never see this information. It is passed straight to our bank on a secure line. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We e-mail our students with information and advice. All emails contain an 'unsubscribe' message, which will automatically remove you from our mailing list. We will never divulge
or sell information about our students to anyone. Your Security We use technology to track the patterns of behaviour of visitors to our site. This includes the use of a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. But for our secure online ordering technology to work, your computer must accept cookies. If you have any questions or comments about privacy, you should email our webmaster, Kit Sadgrove at [email protected] Our security policy Our web transactions are carried on a secure 'padlocked' SSL line. This means that your personal information and the transaction itself remain confidential and cannot be interfered with. We require any subcontractors or third parties involved in the transaction to follow these principles and maintain a similar level of security Security on our web site We will provide information about the type and level of security being used on our site and identify a person responsible for the security of our site, this person being Kit Sadgrove. He will:
Liability We take no responsibility for the accuracy or validity of any claims or statements contained in our courses, documents or website. We make no representations about the suitability of any of the information for any purpose. We provide all such courses and information without warranty of any kind, except as referred to in Returns, Refunds and Guarantees above. In no event shall we be liable for any damages, including special, indirect or consequential damages, arising out of or in connection with the use or performance of our courses or information. Indemnity You agree to defend, indemnify and hold us and our affiliate and related companies harmless from all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of this Agreement by you or your clients. Recourse If you are dissatisfied
with our product, service, website or information, or with any of our
terms, conditions, rules, policies, guidelines, or practices, your sole
and exclusive remedy is as referred to in Returns, Refunds and Guarantees
above. PART 2: What we do not do 1. Unsolicited commercial email We do not send untargeted mass-marketing emails (or 'spam') to people we've never had any contact with before. All emails have an 'unsubscribe' link that will automatically remove you from our mailing list. 2. Children We do not aim any of our courses or communications at children. If we were to aim any communication at children, it will be appropriate to their age and will not exploit their credulity, lack of experience or sense of loyalty. We will not accept an order from someone we know or suspect to be a child without the consent of the child's parent or carer. If the child is under 12, we will not collect any personal information without the consent of their parent or carer. If the child is over 12, we will only collect information necessary to send them appropriate communications as long as the child understands what is involved. We will not disclose information collected from children to anyone else without the consent of their parent or guardian. We will not ask the child for personal information about other people. We will not entice the child to give personal information by offering them a reward or a prize. Miscellaneous This Agreement, including any and all documents referenced herein, constitute the entire agreement between us and you pertaining to the subject matter hereof. Our failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of England. If you would like to comment or query any of this, please email us by clicking here. Marking appeal and complaints procedure If you would like to make a complaint or an appeal against one of your assignment grades please email Andrea West, our Student Co-ordinator, at [email protected]. Andrea will then deal with your assignment marking appeal by contacting your tutor on your behalf to try and resolve the issue. If you have a complaint, then Andrea will seek to resolve it. If Andrea is unable to resolve the issue, or you are dissatisfied with the resolution, then your complaint/appeal will be sent to Lynn Hall, the Deputy CEO. If Lynn is unable to resolve the issue, then Kit Sadgrove, the CEO, will be informed of the situation. In the unlikely case that we are unable to reach a suitable resolution, then you can contact ODLQC regarding your complaint/appeal. |